Numotion introduces myNumotion, a new customer service app designed to provide self-service tools and easier access to information.
Available on desktop and mobile, the HIPAA-compliant app provides personalized information about a customer’s equipment, order status, Numotion team contact information, invoices, appointments, and service requests. It also offers a live chat feature, according to the company.
“Our top priority in creating myNumotion was to put the customer experience first. We listened to the questions we get most frequently and prioritized what to include in the portal based on feedback,” says Bud DeGraff, chief operating officer, Numotion, in a media release.
“The myOrders section appears on each individual’s home page because it features what customers care about most: a visual that’s easy to follow and provides details on our order process. This also provides the customer with an indication on where the order is in the process.”
A video tutorial is available to help customers adopt the app and maximize its benefits. In the video, the customer is guided through the various sections and is taught how to best engage with and take advantage of its offerings, from paying bills to making service requests.
“We wanted to keep everything about the myNumotion app simple and intuitive so that no matter if a customer was using it from a mobile device or their computer, it would be a consistent experience,” states Dan Prestegaard, chief information officer, Numotion.