Issue StoriesThe Freedom of Mobilityby Rich Smith From high-performance and pediatric wheelchairs, to easily maneuverable scooters, industry innovators strive to provide individual solutions.
Roam through the parking lot of any "big box" chain store and observe the impressively large number of spaces reserved for cars with handicap license plates. Notice too that during peak hours on any given shopping day, most or all of those spaces are filled. "The fact is that paraplegics, quadriplegics, and others with physical impairments and health-related issues are simply more mobile than ever, thanks to the many mobility solutions that now exist for them," says Calvin Cole, vice president of Hoveround, a Sarasota, Fla-based scooter manufacturer that last year sold nearly $100 million worth of product and that expects soon to be in the $250 million ballpark. "People are putting wheelchairs and scooters of all types on and in their cars, trucks, and vans. Some people are driving the mobility device itself in place of a car, using it for travel of as much as five miles a day in some instances." The proliferation of mobility devices reflects not only growth in the population of people with disabilities, but also the increasing desire among those with ambulatory impairments to access their environment with greater ease and efficiency. "That's driven a lot of new features on mobility products in recent years," says Chris Clutter, PT, NSC, a Level III therapist specializing in spinal cord injury cases at St. Luke's Rehabilitation Institute in Spokane, Wash. Innovation Rolling AlongAmong manual wheelchairs these days, what everyone seems to want most is good push-mechanics. Says Clutter, "We need the axle to be in an optimum position and the frame to be as lightweight as possible so that the user can get around with less effort—the better the push-mechanics of the chair, the less repetitive strain injuries we're going to see." Gaining in popularity as well are standing wheelchairs and seat elevators, both of which are meant (at least in part) to reduce or altogether prevent overhead strain injuries. "Seat elevators were kind of a novelty until fairly recently," says Clutter. "Five years ago, we saw them on maybe one chair; now, almost every manufacturer offers them. They rise anywhere from 8 to 15 inches or more above their normal position, which allows the user to directly access things on shelves and in higher cupboards, which would ordinarily be out of reach. As therapists, we think this is an excellent innovation because it cuts down on the need for the wheelchair user to reach overhead for items—and that means fewer shoulder injuries."
Power mobility devices (PMDs) likewise keep getting better. Computerization, for instance, is becoming more and more prevalent among PMDs. This September, Invacare—a leading maker of many different mobility products—plans to roll out a new PMD electronics package, the Mark VI-i. "On the consumer side, we've focused on ease of use with several redesigned joysticks and bigger display graphics," says Mark Sullivan, vice president of the rehab category for Invacare in Elyria, Ohio. "We're offering ‘smart technology' that allows the consumer with the flip of a switch to tilt and recline the chair to preset favorite positions. It's a feature that will increase comfort and permit easier execution of frequently performed tasks, such as getting in and out of a vehicle. "For the clinician, the Mark VI-i incorporates new language and special help keys for easier programming. For the rehab provider, it has improved diagnostic capabilities and accepts a removable data storage card that can contain hundreds of different, downloadable programs—or that can capture data from the chair itself." At Quantum Rehab, a division of Pride Mobility, Exeter, Pa, a new line of electronics will be introduced this fall, says Cody Verrett, ATS, director of clinical and educational development. Q-Logic, designed for disabled users who require power mobility, has many consumer-based features incorporated into the product. "Some of these features include a speedometer, a trip and distance odometer, remaining battery level in a percentage value calculated in real time, as well as an option for a consumer to showcase personal photos on the color display," he says. "Along with these unique features, we addressed many of the advanced programming capabilities sought and required by top providers and clinicians for switch and secondary control input devices." Elsewhere around the industry, computer-based enhancements are leaning toward controls operated by voice command. "That's the next coming thing," says Clutter. "Voice control will eliminate the need to load the system with space-consuming head, hand, body, or breath-activated function switches. Voice systems will also be tied into wireless transmitters that allow the user to speak a command in order to turn on lights and televisions or answer the phone and operate other equipment in their environment." According to Rick Michael, vice president of Innovation in Motion, Angola, Ind, the 7-year-old company has taken the industry changes and rolled with them. "Bringing our pricing more in line and our discounts in line with the industry standards, and being able to offer a better variety of options that the consumers need and request," he says, are some of the recent changes the company has been undertaking. "As the years have gone by, we've begun to offer more options, more colors, more seat sizes. We've developed our first generation of Extreme [power wheelchairs]. Instead of a 265-pound weight capacity, we very quickly realized that here in the United States we needed to expand it, so we came out with the second generation with a 400-pound weight capacity. We just tweak it as the industry requires and we move with it." Code LanguageManufacturers of mobility products can make their offerings lighter, stronger, sleeker, more maneuverable, and accessories-laden (all of which they are doing) to satisfy the wishes of users and clinicians, but what they cannot seem to make is a better way to move payors from Point A to Point B concerning improvements in the adequacy of funding. "An issue we continue to face is that our industry is more art than science, and that makes it difficult for the reimbursement world to value the services being provided," says Tom Whelan, global vice president for seating and pediatrics at mobility products giant Sunrise Medical in Longmont, Colo. The good news is that rehab practices, clinics, and hospitals may shortly see some relief: beginning October 1, potentially helpful changes in Medicare coding of PMDs are slated to take effect. According to Clutter, the 61 specific and three miscellaneous new codes should give physicians and other practitioners more latitude when it comes to matching up patients with the most appropriate chair while, at the same time, reducing incidents of downcoding and claims denial.
"We have been championing the cause in Washington, DC, to ensure that the products that we create are well positioned and are still a tremendous value to our providers, but also have the quality levels that are deemed necessary by the new codes," Verrett says. "We've been on top of the code changes and the impending revision of Medicare's allowables and the way they pay for power mobility for a number of years, and working really closely with it for the last 2 years specifically to prepare for them. We feel like we are ahead of the game and well positioned to have a lot of products that meet a lot of the different codes." "Changes in Medicare funding are reshaping the market, and Convaid is rising to meet the challenge of producing products with extensive growth potential and advanced seating for all-day use," says Nathan Watkins, vice president of Convaid Inc, Palos Verdes, Calif. Because of the Medicare changes, TiLite, Kennewick, Wash, has adjusted the way it markets its chairs across the board. Josh Anderson, vice president of marketing, says the company has redirected its marketing focus from telling consumers and therapists about the benefits of better quality materials and CAD design for total chair customization, to focusing on dealer/providers and funding sources. "We have done this in several ways, most notably with the addition of a funding section on our Web site," he says. "There, you can read independent research summaries discussing the benefits of titanium, weight, performance, durability, and customization. This information has helped dealers explain the benefits of TiLite chairs to funding sources to help them understand why these chairs are a necessity, not a luxury." More StandardizationAlthough more Medicare beneficiaries will likely be able to obtain the PMD they really need thanks to the new codes, many others who could benefit from such equipment are almost sure to continue being denied sufficient funding, and for all the familiar reasons. PMDs will thus remain beyond their grasp. As such, "balancing the needs of the consumer with the realities of reimbursement will clearly be the number one issue" facing the industry, Whelan contends. In response to this challenge, Whelan says his company is striving to make ever-more advanced product but at lower costs in order to narrow (or at least forestall any further widening of) the gap between retail price and payor reimbursement. Sunrise Medical hopes to achieve this by "modernizing our approach to maximize efficiencies, which may also include utilizing vendors outside of the United States," he says. "[We believe] manufacturing will have to continue to carve out efficiencies in processes, locations, and footprint size." Over at Hoveround, part of the response to the reimbursement challenge is to push for greater standardization of products—in the modularity and interchangeability of the components that go into their manufacture. Not only does this help lower production costs, it also sets the stage for more economical servicing, Cole explains. "In all the talk about product innovation, the thing that tends to be overlooked is the service component—and service is an area where we can help really drive costs out of the system," he says. "For example, in the past, you'd have a school where 35 kids are in 35 different powered wheelchairs, with different power bases and positioning systems. From the service aspect, that makes things very challenging, not to mention costly. Because if five of those chairs break in the same week, the service tech has to contact five different manufacturers so he can try to figure out the diagnosis for each one and whether parts for the older chairs are still available or if there is any cross-compatibility to them. This is a situation we're trying to remedy." There are, of course, other ingredients that go into satisfying a mobility product user these days—aesthetic appeal and application versatility chief among them. Yet, no matter how the satisfaction angle is broached, it is evident that users of mobility products are by and large delighted with their equipment. That is not to suggest they wouldn't in a heartbeat be willing to step up to something snazzier or more maneuverable or more responsive—in fact, most surely would. Rather, the source of their delight is the unprecedented freedom to come and go as they please, a freedom made possible by the remarkable array of mobility products offered today—one for almost every need. A Variety of MobilityIf manufacturers were to be graded on their innovativeness, Clutter would hand some of them a report card filled with straight As. "The companies I'm familiar with are cutting-edge when it comes to technology innovation," Clutter says. "I'd also give some of them an A for their efforts to educate therapists with regard to those technologic innovations. For example, a couple of the major manufacturers come around to us here at the hospital once a year to introduce their new products, and they send our therapists to training courses to learn how to work on and program their powered wheelchairs. They do a really good job of explaining the pros and cons of their products and in giving solid reasons why they've come out with this or that new feature. They also have therapists working at the development level to help them trial the chairs with various users to obtain feedback that then becomes the basis for further refinements." Here is a brief and by no means comprehensive sampling of some of the advances being made by manufacturers of various types of mobility systems:
Also new from TiLite is its Aero Z ultra-lightweight aluminum chair, which borrows key technologic elements from the company's titanium line of chairs to remarkable effect. The Aero Z is fully custom-made, offering a range of seat widths and center-of-gravity choices for maximum fit and performance characteristics. Meanwhile, on the opposite side of the country, in Exeter, Pa, Quantum Rehab early this year unveiled the latest addition to its groundbreaking Q6 Power Chair series, the Quantum 600 with XL Package. This heavy-duty rehab power chair boasts a carrying capacity of 400 pounds and can make speeds of up to 4.5 mph thanks to the powerful new GLIDE motors. Its performance prowess derives in part too from Quantum Rehab's patent-pending Mid-Wheel 6 design platform in combination with its (likewise patent-pending) Active-Trac® ATX Suspension system.
Long-term comfort is often what the user requires above all else; in that event, the Model 650-H Hoss power wheelchair from ConvaQuip Industries Inc of Abilene, Tex, could be the ideal fit. The 650-H is available with an orthopedic-contoured captain's chair with user-adjustable width, depth, height, and angle. Its 27-inch turning radius is among the shortest around, making the chair superbly maneuverable indoors. It runs on a heavy-duty, four-pole, 80-amp motor—that's power enough to travel up a 9-degree slope carrying a 650-pound rider.
Rich Smith is a contributing writer for Rehab Management.
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